Zia Cosmetic (“Zia”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, interact with us online or via SMS/text messaging, or otherwise engage with our services.
This Privacy Policy applies to all information collected through our website, social media, mobile platforms, appointment systems, promotional campaigns, and any SMS/Text Messaging services provided by Zia Cosmetic.
We collect personal information that you voluntarily provide to us when you:
Schedule an appointment or Subscribe to our SMS updates or marketing messages.
Fill out forms online or in person.
Contact us via phone, email, or chat.
Participate in promotional events or loyalty programs
Personal Identifiers: Full name, phone number, email address, mailing address.
Medical Information: Treatment history, preferences, or health-related concerns (as required for services)
Transactional Data: Payment details, purchase history, and services booked.
Device & Usage Data: IP address, browser type, device identifiers, and usage patterns (for web-based interactions)
SMS Communications Data: Your opt-in status, message history, and preferences.
We use the information collected to:
Confirm and manage appointments.
Send service-related reminders and updates via SMS or email.
Provide customer support and respond to inquiries.
Send marketing or promotional messages (only with consent)
Improve our services and customize your experience.
Comply with legal and regulatory obligations.
Zia Cosmetic uses SMS/Text Messaging for appointment confirmations, reminders, exclusive promotions, and updates. All messaging is fully compliant with the A2P 10DLC standard, CTIA guidelines, and the Telephone Consumer Protection Act (TCPA)
.
You will only receive messages if you have explicitly opted in via web form, in-person form, or keyword-based opt-in (e.g., texting “JOIN” to our number). Message frequency varies and may include appointment confirmations, promotions, event invitations, and updates.
You may opt-out of SMS messages at any time by replying STOP to any message.To receive assistance or more information, reply HELP.Opting out will not affect transactional or legally required messages (e.g., appointment confirmations).
Message and data rates may apply depending on your mobile carrier.Zia Cosmetic is not responsible for charges incurred by your mobile provider.
We do not sell your personal information. We may share limited data with trusted third parties only as necessary to perform services on our behalf:
SMS/Messaging platforms (e.g., Twilio, Go High Level) CRM and booking software providers.
Payment processors (for billing)
HIPAA-compliant third-party service providers
All third parties are contractually obligated to safeguard your data and use it only for the specified purpose.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We implement industry-standard administrative, technical, and physical safeguards to protect your personal data. These include:
SSL encryption for online dataSecure access controls to customer databasesHIPAA-compliant software and secure messaging platforms
While we strive to protect your information, no method of transmission over the internet or SMS is 100% secure. We encourage you to take precautions to protect your own devices and login information.
Depending on your location, you may have certain rights regarding your personal data, including:
Right to access your informationRight to correct inaccuraciesRight to request deletionRight to opt-out of marketing communications
To exercise any of these rights, please contact us using the details below.
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn we have collected information from a minor without appropriate consent, we will delete it promptly.
We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. When we update, we will revise the “Effective Date” at the top of the policy and notify you if material changes are made.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Zia Cosmetic
#207, 4432 Calgary Trail NW, Edmonton AB, T6H 4A6
Phone: (780) 306-8410
Email: [email protected]
Website: Www.ZiaCosmetics.ca